FTD Reviews
(Rated by 1783 users)
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Payment Methods
- Credit/Debit Cards
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Today's Best Deals
30
%OFF25
%OFF25
%OFFOverall Rating
4.5
Base on 9 Reviews
Ratings by Feature
Ratings by Feature
- Return Policy4.3
- Price & Quality4.0
- Shipping & Delivery5.0
- Good Value5.0
- Customer Service5.0
Recent Customer Reviews (9)
Ayshat Masaev
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Aaron Rice
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Simone Lowe
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Aubin Jolicoeur
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Toni Morris
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Gilbert Adkins
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Keira Horton
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Lynda Pope
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Claude Cristobal
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FTD Pricing
basic floral arrangements
$40
premium arrangements
$80-$200
FTD Plus Membership
$39.99
Local Order Program processing fee
$3.99
FTD Gold Membership
$30
Standard shipping and delivery charges
as low as $19.99
Payment Methods
Accepted Payment Options:
Prices for items on Ftd.com vary widely depending on the type of clothing and promotions available. Typical price ranges include:
Credit/Debit Cards
Payment Process
- Payments can be made online during the checkout process.
- For FTD credit card payments, options include online payments, mail, or phone calls, but in-store payments are not accepted.
Refund Information
Refunds for returns will be processed back to the original payment method used during the purchase.
FTD Pros & Cons
Pros
1
Experience and Infrastructure: FTD has a significant amount of experience and reliable, strong infrastructure to support their services.
2
Affordable Membership: The FTD Gold Membership plan is extremely affordable at $30 per year.
3
Deals and Discounts: FTD consistently offers deals and discounts on their website.
4
Same-Day Delivery: They focus on same-day delivery services, making it convenient for urgent orders.
5
International Delivery: FTD offers international flower delivery services to over 125 countries.
6
Easy Navigation: Their website is easy to navigate, making the ordering process smooth.
7
Wide Selection: While not the best, FTD has a good selection of flowers and arrangements.
8
Variety of Occasions: FTD offers flower arrangements for various occasions such as birthdays, anniversaries, get well, sympathy, and more.
9
Expedited Delivery: Orders placed by 2 pm in the recipient's time zone on weekdays and 1 pm on weekends can be delivered the same day.
10
Custom Features: Users can add custom features to their bouquets or gifts, ensuring a personalized touch.
11
Local Florists Network: FTD partners with a network of local florists, ensuring quick and fresh flower delivery.
12
Easy Ordering System: The online ordering system allows users to select bouquets or gifts from the catalog and send them to the recipient's address.
13
International Delivery: FTD delivers to almost 100% of the United States and Canada, and has expanded to more than 150 countries globally.
14
FedEx, UPS, USPS, and Local Florists: FTD offers various shipping options, including FedEx, UPS, USPS, and local florists in the recipient's area.
15
Standard Shipping Charges: Standard shipping and delivery charges start as low as $19.99, though prices may vary by delivery location, shipping time, or calendar day.
16
Educational Resources: FTD uses UX analysis and advisory boards to educate stakeholders and improve the user experience, addressing both known and unknown friction points.
17
FullStory Integration: FTD uses FullStory for digital experience analytics and insight, helping to identify and address user experience issues effectively.
CONS
1
Limited Variety: The overall selection of flowers could be more varied, especially for a company of their size.
2
Membership Plan: The Gold Membership plan is somewhat lackluster compared to other subscription services in the floral industry.
3
Service Fees: Service fees can fluctuate significantly, which may be annoying for customers.
4
Payment Options: FTD does not accept contemporary payment options like Apple Pay or Google Pay, which could be more convenient for some customers.
5
Customer Service Issues: There have been numerous complaints about poor customer service, including language barriers and unfulfilled promises.
6
Delivery Issues: Some customers have experienced issues with late or incorrect deliveries, which can be frustrating.
FTD Features and Benefits
Features
Basic Delivery
Prices range from $40 for basic floral arrangements to $80-$200 for premium arrangements
FTD Plus Membership
For a one-time cost of $39.99, members receive free delivery on all orders
AARP Discounts
AARP members can enjoy 40% off on select items in the Choice Collection with code AARP40
Local Order Program
Businesses pay a $3.99 processing fee per order, with no other fees applicable
Experience and Infrastructure
Significant experience and reliable, strong infrastructure to support services
Affordable Membership
FTD Gold Membership plan is extremely affordable at $30 per year
Deals and Discounts
Consistently offers deals and discounts on the website
Same-Day Delivery
Focuses on same-day delivery services, convenient for urgent orders; available for orders placed by 2 pm weekdays or 1 pm weekends
International Delivery
Offers international flower delivery services to over 125 countries
Easy Navigation
Website is easy to navigate, making the ordering process smooth
Wide Selection
Good selection of flowers and arrangements
Replacement Policy
Offers replacements at no additional cost for faulty, damaged, broken, soiled items or lost parcels
Gold Membership Savings
Pay $30/year for savings on deliveries
Comprehensive Flower Arrangements
Offers arrangements for various occasions such as birthdays, anniversaries, get well, sympathy, and more
Customization
Users can add custom features to bouquets or gifts for a personalized touch
Expert Florists
Partners with a network of local florists ensuring quick and fresh flower delivery
User-Friendly Online Ordering
Easy ordering system to select bouquets or gifts from the catalog and send to recipient's address
Global Reach
Delivers to almost 100% of the United States and Canada, and more than 150 countries globally
Shipping Options
Offers FedEx, UPS, USPS, and local florists
Affordable Pricing
Standard shipping and delivery charges start as low as $19.99
Customer Support
Uses UX analysis and advisory boards to educate stakeholders and improve user experience, addressing friction points
Innovative Technology
Uses FullStory for digital experience analytics and insight to identify and address user experience issues